Privacy Policy
Effective Date: June 18, 2026
Flow Media respects your privacy. This Privacy Policy explains how we collect, use, protect, and share information when you visit our website, submit a form, book a call, communicate with us, or use our services.
By using our website or submitting your information, you agree to this Privacy Policy.
1. Information We Collect
We may collect personal information that you voluntarily provide to us, including:
- Name
- Email address
- Phone number
- Business name
- Website URL
- Appointment or booking information
- Messages, form submissions, and other information you choose to provide
- Information related to your inquiry, business, goals, or services requested
We may also collect basic website and tracking information, including:
- Pages visited
- Browser type
- Device type
- IP address
- Referral source
- General analytics data
- Cookies and tracking data used to improve our website and marketing
2. How We Use Your Information
Flow Media may use your information to:
- Respond to inquiries
- Schedule, confirm, and manage appointments or calls
- Provide customer support
- Communicate with you about requested services
- Send appointment reminders and follow-up messages
- Provide onboarding information and service updates
- Improve our website, marketing, services, and customer experience
- Analyze website performance and user behavior
- Comply with legal, regulatory, carrier, and compliance requirements
3. SMS Communications and Opt-In Details
Flow Media may offer an SMS/text message program for people who provide their phone number and opt in to receive text messages from us.
Users opt in to SMS messages by entering their phone number into a website form, booking form, or other opt-in form and selecting an optional SMS consent checkbox. The checkbox is not pre-checked and SMS consent is not required as a condition of purchase.
If you opt in, Flow Media may send SMS/text messages related to customer care, appointment reminders, booking confirmations, follow-up messages, service updates, onboarding information, and communications related to your inquiry or services.
Message frequency may vary depending on your inquiry, appointments, account activity, and communication needs.
Message and data rates may apply. Check with your carrier for details.
You can opt out of SMS messages at any time by replying STOP. For help, reply HELP or contact us at josh@flowmedia.io or 954-270-7069.
4. No Sharing of SMS Opt-In Data
No mobile information will be shared with third parties or affiliates for marketing or promotional purposes. Information sharing to subcontractors in support services, such as customer service, is permitted.
Text messaging originator opt-in data and consent will not be shared with any third parties for marketing or promotional purposes.
All categories above exclude text messaging originator opt-in data and consent. This information will not be shared with any third parties, except for service providers and subcontractors who help us deliver SMS messages, customer support, or related communication services.
5. How We Share Information
We do not sell your personal information.
We may share limited information with trusted service providers and subcontractors who help us operate our business, website, booking systems, customer communication systems, analytics, advertising, or support services.
These providers may only use the information as needed to perform services for Flow Media.
We may also disclose information if required by law, regulation, legal process, carrier compliance requirements, or to protect the rights, safety, or property of Flow Media, our users, or others.
6. Cookies and Tracking
Our website may use cookies, pixels, analytics tools, and similar technologies to understand website traffic, improve user experience, measure marketing performance, and support advertising or retargeting efforts.
You can adjust your browser settings to disable cookies, although some parts of the website may not function properly.
7. Data Security
We take reasonable steps to protect personal information from unauthorized access, loss, misuse, disclosure, alteration, or destruction.
However, no method of transmission over the internet or method of electronic storage is completely secure. We cannot guarantee absolute security.
8. Your Choices and Rights
You may request to access, update, correct, or delete your personal information by contacting us.
You may unsubscribe from email communications by using the unsubscribe link, when available, or by contacting us directly.
You may opt out of SMS/text messages at any time by replying STOP.
For help with SMS messages, reply HELP or contact us at josh@flowmedia.io or 954-270-7069.
9. Third-Party Links
Our website may contain links to third-party websites, tools, forms, booking platforms, or services. We are not responsible for the privacy practices, policies, or content of third-party websites or services.
10. Children’s Privacy
Our website and services are not intended for children under the age of 13. We do not knowingly collect personal information from children under 13.
11. Changes to This Privacy Policy
We may update this Privacy Policy from time to time. Any updates will be posted on this page with a revised effective date.
12. Contact Us
If you have questions about this Privacy Policy or how your information is handled, contact us at: